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TERMS
OF SERVICE FOR Unlimited India Calling.com CALLING SERVICE
These Terms of Service constitute the agreement ("Agreement") between
Unlimited India Calling ("we", "us", "Unlimited India Calling") and the user
("you", "user" or "Customer") of Unlimited India Calling calling services
and any related products or services ("Service"). BY ACTIVATING OR USING THE
SERVICE, YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS
AGREEMENT AND THAT YOU HAVE READ AND UNDERSTAND FULLY THE TERMS AND
CONDITIONS OF THIS AGREEMENT.
1. Customer Information. The customer is responsible to
communicate or maintain his/her contact information and address current in
the Unlimited India Calling database. This can be either done by the
customer himself/herself by visiting his/her account at
www.unlimitedindiacalling.com/ or by calling Unlimited India Calling
Customer Support.
2. Service Outages. Customer’s existing third party
provided telephone/cell phone services are used to deliver Unlimited India
Calling Pin less service. So normal functioning of customer’s local
telephone or cellular service is a pre-condition for accessing all Unlimited
India Calling services.
3. Availability of the Service.
Unlimited India Calling Pin less service is currently available to make ONLY
outgoing overseas calls from within the USA and Canada or any other
areas we serve.
MINUTE PLANS:
No restrictions of mins
apply for calling on
minute plans, however to
get Free Bonus minutes
offered in the plan, a
monthly usage of at
least 500 mins is
required in the account.
All rates are subject to
change without notice as
our rate increase take
place from our call
termination providers.
New rate will be
refelected in existing
plans and customer who
are using the serivce.
Unlimited Call
Plans:
All accounts with
unlimited usage are sup[posed to be based on normal personal calling of any caller . Normal
calling is defined as a person calls daily to India and speaks
for up to and no more than 60 minutes each time. Unlimited India Calling is based on
giving a caller an unlimited usage based on no per minute billing and based
on 2 times the normal calling by a user. This gives a person enough time to
make use of a service far beyond the normal usage scenario. If a
customer is using higher than normal usage or is abusing the service based
on more than 3 times the normal usage then such customer may be permanently
banned from the service. We do consider for occasional higher usage during
holidays and special circumstances. Such discretion is solely decided by
Unlimited India Calling. Customer using excessively may also be upgraded to
a business plan if they conduct business on a personal calling plan.
Unlimited India Calling is here to protect the integrity and quality of its
network and will do and take all necessary steps to block any unwarranted
abuse of its service. It is totally at the discretion of Unlimited India
Calling to determine who is abusing the service and if they should be banned
from usage or not. Unlimited India Calling reserves the right to act without
notice to block such users in order to keep the high availability of the
service by its other users. All rates are subject to change without
notice as our rate
increase take place from
our call termination
providers. New
rate will be refelected
in existing plans and
customer who are using
the serivce.
4. Unlimited India Calling Pin less Calling Service is
Not a Substitute for Your Local Telephone Service. Unlimited India Calling
Pin less service is NOT a substitute for customer’s local telephone service
and so Unlimited India Calling service does NOT support 911 emergency
calling facility.
5. Service Distinctions. Important distinctions exist between traditional
telecommunications service and the service offered by Unlimited India
Calling. The service is subject to different regulatory treatments compared
to pure telecommunications service. This treatment may limit or otherwise
affect your rights of redress before regulatory agencies.
6. Payment/Recharge. Unlimited India Calling Pin less
service is a pre-paid long distance service ONLY and is available as long as
there is payment in full made for the service period in advance and the user
agrees to the terms and conditions of the service. Your credit card on file
will be charged automatically on the same day you signed up for the service.
Your changes in any card should be made 5 days before recharge date.
7. Customers card that declines
on the recharge date will be deactivated and reactivation fee will be
charged for $20 to reactivate the account .
8. We do not provide call details online or as a bill
for user viewing purpose since this is not a per minute service we only can
give upon written request total minutes used in a given time frame and total
numbers of unique calls made . There may be a charge for call records if
previous months call
records are requested.
Current Month call
records are provided
FREE in myaccounts
access online.
9. Return Policy. In case the customer wants to close
his/her Unlimited India Calling account in first 30 days of service then
Unlimited India Calling will refund any unused portion of the customer’s
credit balance less any activation fee paid. This is applicable for initial
payment only. Cancelation in middle of a service period will be charged for
the full month of service and no further charge will be made to the account.
10. Rate Change Notification. Rate changes may occur without any prior
notice. However all rate changes will be posted on the web site
http://www.unlimitedindiacalling.com/rate.php for customer information.
Customers are advised to monitor rates on the web from time-to-time.
11. Access Numbers. Local access to all markets is NOT available i.e. local
number access to all customers can not be ensured. If the customer is not
covered by local access numbers he/she is advised to use phones/cell phones
those have nation wide free dialing to access Unlimited India Calling
service . Charges for calling the local access number to use the
the unlimited service is not the responsibility of Unlimited India
Calling .com
12. Toll Free Access is not available at this time only local numbers in
area we have network is available please see FAQ section at
http://www.unlimitedindiacalling.com/faq.php.
13. Change of Account Number.
The account number is the customer’s first registered telephone number and
it can not be changed by the customer. Customer subscribing to the unlimited
services to all destinations can not change a registered number for the
first 30 days of the account activation. In Six month customer is allowed to
change number 1 time only. If customer wants to change number more than 1
time in six month there will be activation change fee of $20 per change each
time. If your registered phone number is not in service or disconnected then
such number has to be out of service in order to change it. Unlimited
service is not meant for sharing and that is why changes are not allowed
14. Charges and Fees/Taxes. Unlimited India Calling service rates do not
include any duties, sales, use, value added, excise, federal, state, local,
public utility or other taxes. All such taxes if applicable shall be charged
to the customer along with the charge for the calls made unless the customer
provides Unlimited India Calling with an appropriate exemption certificate.
(a) There is NO connection fees, and account maintenance fees
there is no contract or commitment to service unless provided in the plan
description.
(b) Payphone Service not offered on unlimited plans
(c) Call Records are
avaialbe in your My
Account every 15 to 30
days depending on yur
plan. If call
records required for any
previous months there
will be a charge for
each month the call
records are requested
for.
15. Quality/Connectivity and Billing Issues. The Unlimited
India Calling Pin less
service is an
‘Information Service’
based on VOIP and
Digital technology and
is provided on BEST
EFFORT basis. Unlimited
India Calling does NOT
guarantee the quality of
such VOIP service to
match that of
conventional circuit
switched PSTN service
because that is
technically infeasible.
It is important that the
customers be aware of
this distinction.
Customers must dispute
any charges for the
services used in writing
(email accepted) to
Unlimited India Calling
within thirty (30) days
of the date of the
charge or the customer
waives any objection.
Written statements
disputing charges must
be sent to: Billing
Department, Unlimited
India Calling.com, 18208
Preston Rd D9-329, Dallas , Tx 75252 USA
16. Reporting an Unresolved Charge Dispute with Credit Card Company.
While great care has been taken in the development of Unlimited India
Calling Pin less system to avoid such situation, we recognize our valued
customer’s right to report unresolved disputes on charges to his/her credit
card company. However we strongly suggest the customer to view his/her
purchase activity online and crosscheck with relevant credit card bill.
Unlimited India Calling sincerely wishes to maintain good and lasting
relationship with its valued Customer and so it is advised that the customer
discuss the transactions in question with Unlimited India Calling through
Customer Support at 1 972-805-9300 (from USA and Canada) or by email at
support@unlimitedindiacalling.com first. Unlimited India Calling maintains
detailed log on every call made and every payment transaction by every
customer for one full year. So we do not see any reason for any dispute not
being solved by mutual discussion. If in case of dispute based on incorrect
information is reported by the customer to its credit card company and is
proved to be so, the customer agrees to be charged a $55.00 processing fee
per erroneous dispute from his/her credit balance with Unlimited India
Calling. In case of shortage of fund in customer’s account the balance may
be collected from the customer through legal action, if needed. Excessive
number of disputes may result in the cancellation of the customer account.
17. Use of Promotion Code to Open Account and Privacy. By
entering/using a promotion code of a referrer while opening Unlimited India
Calling account you understand that the specific referrer, if he happens to
be a Unlimited India Calling marketing partner, will have access to certain
information on your account like name, email address, Unlimited India
Calling account telephone number, recharge dates, and amounts. Unlimited
India Calling marketing partners are legally bound to handle such
information with strict confidentiality. |
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