TECHNICAL  HELP

 

INSTALATION HELP

ADAPTER SETUP FOR WIRE LESS INTERNET

or please call 1-800-465-5015

 

 

 

 

 

 

 

 

 

 

FEATURE TROUBLE SHOOTING HELP

  • CALLER ID  -

Your Caller Id is preset to your phone number at the time of order

 

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Call Forwarding

UIC offers two different types of Call Forwarding: Unconditional Call Forwarding and Conditional Call Forwarding.

Unconditional Call Forwarding automatically forwards any calls made to the UIC Home phone number without ever ringing on the UIC Home phone line.

Conditional Call Forwarding will ring first on the UIC Home phone and rather than going to voicemail, it will forward to the designated forwarding number.

Activating unconditional call forwarding

To activate unconditional call forwarding, perform the following steps:
1. On your UIC Home phone, dial Star (*) 72 + 1 + the ten digit number that you want to forward your calls to.
NOTE: The following is an example: *7211234567890.
2. Press the Talk/Send key.

Deactivating unconditional call forwarding

To deactivate unconditional call forwarding, perform the following step:
1. On your UIC Home phone, dial Star (*) 73, and then press the Talk/Send key.

Activating or deactivating conditional call forwarding

Conditional Call Forwarding has three different set ups that can be used:
  • No reply – the call is not answered on the UIC Home line
  • Not reachable – the call does not connect with the UIC Home line
  • Busy – the UIC Home line rings busy
For information on the Conditional Call Forwarding options, refer to the following links:

Activating conditional call forwarding no reply

To activate conditional call forwarding no reply, perform the following steps:

1. On your UIC Home phone, dial Star (*) 42 + 1 + the ten digit number you want to forward your calls to.

2. Press the Talk/Send key.

Deactivating conditional call forwarding no reply

To deactivate conditional call forwarding no reply, perform the following:
On your UIC Home phone, dial Star (*) 93 and then press the Talk/Send key.

Activating conditional call forwarding not reachable

To activate conditional call forwarding not reachable, perform the following steps:
1. On your UIC Home phone, dial Star (*) 62 Star (*) + 1 + the ten digit number you want to forward your calls to and then the Pound (#) key.
NOTE: The following is an example: *62*11234567890#.

2. Press the Talk/Send key on your phone.

Deactivating conditional call forwarding not reachable

To deactivate conditional call forwarding not reachable, perform the following:
On your UIC Home phone, dial Pound (#) Pound (#) 62 Pound (#) and then press the Talk/Send key.

Activating conditional call forwarding busy

To activate conditional call forwarding busy, perform the following steps:

1. On your UIC Home phone, dial Star (*) 40 + 1 + the ten digit number you want to forward your calls to.

2. Press the Talk/Send key.

Deactivating conditional call forwarding busy

To deactivate conditional call forwarding busy, perform the following:
On your UIC Home phone, dial Star (*) 91, and then press the Talk/Send key.

Call Waiting

UIC Home service automatically offers Call Waiting.
To deactivate call waiting, perform the following steps:

1. On your UIC Home line, dial Star (*) 70.
2. Press the Talk/Send key.

Caller ID BLOCK

UIC Home provides Caller ID for all UIC Home customers.
To block Caller ID, perform the following steps:

1. On your UIC Home line, dial Star (*) 67.

2. Press the Talk/Send key.

NOTE: At this time, there is not a way to block Caller ID on all outgoing calls.

Accessing the last incoming call

UIC Home offers the ability to find out the last incoming call that you received.
To access the last incoming call, perform the following steps:

1. On your UIC Home line, dial Star (*) 69.
 
2. Press the Talk/Send key.

How to set up Voicemail on your service

Setting up voicemail -UIC Home Phone Line
To set up voicemail for your UIC Home phone, perform the following steps:
1. Dial 1-2-3 from your phone.
2. Press the Talk button on your cordless phone to receive the dial tone.
 
3. When prompted, enter your voicemail password.
NOTE: The password will be the last four digits of your UIC Home phone number.
4. The voice prompts will assist you with completing the set up for your voicemail box.
Fast busy or stutter tone

Your UIC Home phone will keep a dial tone for up to ten seconds. After ten seconds, it will change to a fast busy signal and you will need to hang up the phone and then press the Talk button to receive the dial tone again. This is similar to the way a landline phone works.
If you are getting a stutter tone when you go to dial your UIC Home phone, this is an indication that you have a voicemail waiting.

Directory Assistance  (FREE)

Directory assistance is free from your adapter by simply calling  (800) 373-3411  and follow the prompt

you will not be charged for any number you get assisted with.

 

ADAPTER HELP

No dial tone and/or lost blue light -UIC Home Phone Adapter
To troubleshoot issues around the loss of dial tone and blue light, perform this steps.
If you do not get dial tone then please perform this steps .

1. Connect a phone to the phone jack that is active on the adapter
2. From the phone enter ****  4 times  you will get a audio menu
3. Enter 110 # from your phone  you will get a audio message  like 192.168.1.xxx called IP number.
4. Please make a note of this number and call support if you still do not get dialtone.
5. If you do not get this IP number in step 3 then please first consult your ISP then try again.

UIC wireless router (Linksys WRTU54G-TM)

To troubleshoot issues around the loss of dial tone and blue light, perform the following steps:
 
1. Confirm that your UIC Home router power light is on.


2. Directly connect your home computer to your UIC Home router and attempt to access the Internet and attempt to go to http://google.com
3. Once you have checked the Internet, reboot your UIC Home router and your modem by unplugging the power cables. Wait 30 seconds and plug the power cables back in.

NOTE: Some modems have an internal battery. If your modem has an internal battery, you will need to remove the battery for a full reboot of your modem to be completed.

4. Once the reboot of your UIC Home router has been completed, confirm if the blue light is lit. It may take up to 5 minutes for the blue light to appear.
NOTE: If the blue light is not lit, or you are still unable to place a phone call, go to Contact Us for further troubleshooting assistance.

 

 

 

Configuring a UIC HiPort wireless router

To configure your UIC wireless router, perform the following steps:
1. Enter http://192.168.0.1 or http://192.168.24.1 in a Web browser on your computer and press Enter.
2. In the dialog box, enter admin for both the User Name and Password.
NOTE: If you changed your password, use the password that you created.
3. From the router’s configuration tool, confirm that you are logged into the router with two phone ports.
4. Select the Setup tab, then in the Internet Connection Type, select DHCP.
5. Select the Wireless tab, and in the Wireless Network Name box, enter the name for your wireless network.
6. Select Save Settings.




Setting up wireless security for a UIC HiPort wireless router

To configure your UIC wireless router, perform the following steps:

1. Enter http://192.168.0.1 or http://192.168.24.1 in a Web browser on your computer and press Enter.
2. In the dialog box, enter admin for both the User Name and Password.
NOTE: If you changed your password, use the password that you created.
3. From the router’s configuration tool, confirm that you are logged into the router with two phone ports.
4. Select the Wireless tab, then the Wireless Security sub tab.
5. In the Security Mode drop-down menu, select WPA Personal.
6. Enter the desired passkey in the empty WPA Shared Key box.
7. Select Save Settings to activate the security.
8. Enter the security passphrase into all other Wi-Fi devices using the UIC HiPort router.

 

Power cycling the UIC HiPort wireless.

There may be a few occasions where a reboot of your UIC router would be necessary.
To power cycle unplug the power source and wait 30 sec and plug it back in .  You have just completed a powercycle.

UIC HiPort wireless router

To reset the UIC HiPort wireless router, perform the following steps:
1. Unplug your UIC router and your modem.
2. Leave both the router and the modem unplugged for thirty seconds.
3. Plug in the modem.
4. Plug in the UIC router.

Star (*) Code

Meaning

Call Forwarding

CFU = Call Forwarding Unconditional
CF NRY = Call Forwarding if No Reply
CF NRC = Call Forwarding if Not Reachable
CF Busy = Call Forwarding if Busy

*42 +1 number

Activate CF NRY to number

*93

Cancel CF NRY

*40 +1 number

*91

Activate CF Busy

Cancel CF Busy

*62* +1 number #

##62#

Activate CF NRC

Cancel CF NRC

*72 +1 number

Activate CFU

*73

Cancel CFU

Call Waiting

*70

Deactivate all Call Waiting

Number Presentation

*67

Blocks the Caller ID on a per call basis

Incoming Call

*69

Last incoming call dial

 

 

 

 

 

SERVICE HELP

 

 

 

 

 

GENERAL HELP

DSL is bundled with a home phone - UIC Home Phone Line.
If your DSL is bundled with your home phone, UIC recommends contacting your Internet service provider to have your phone and DSL separated before starting the process of bringing your telephone number to UIC. If your service is cancelled with your DSL provider before separating them, your UIC  line will not work since there is no DSL high speed Internet.